Refunds and Returns

We always try our absolute best to ensure our customers are 100% satisfied. We’re a small UK-based business. When you contact us, you’ll be speaking with a real human based in the UK.

30 Day Satisfaction Guarantee

We offer a 30 day satisfaction guarantee for products purchased directly from our website. If you are not 100% happy with your Clear Confidence products within 30 days of placing your order, we’ll give you a free return shipping label (UK only) and give you a refund or replacement for your Clear Confidence products.

Example of what this guarantee covers:

✅ Changing your mind.
✅ Ordering the wrong size.
✅ Ordering the wrong colour.

Examples of what is not covered by this guarantee:

❌ Products purchased from 3rd parties (eg Amazon or another retailer).
❌ Your order arriving late.
❌ Any shipping charges you paid on your original order are not eligible for refund, these are final and cannot be refunded.
❌ Clear Confidence accepts no responsibility nor liability for any damage to any third party items.

1 Year Durability Guarantee

️In addition, we offer a 1 year durability guarantee which you must register for within 30 days of your purchase. If your Clear Confidence product breaks within 1 year of initial purchase due to a manufacturing defect, send us a photo of the faulty product via email plus your order details and we’ll replace your damaged Clear Confidence product free of charge.

Example of what this guarantee covers:

✅ Manufacturing faults. For example, your Clear Confidence shaving brush has missing bristles.
✅ Manufacturing defects. For example, the logo on your product is wonky.

Examples of what is not covered by this guarantee:

❌ Products purchased from 3rd parties (eg Amazon or another retailer).
❌ Repeated claims. Our durability guarantee covers up to one replacement per product ordered.
❌ Wear and tear. For example, bristles wearing over time.
❌ Changing your mind. For example, you decide you no longer want your Clear Confidence product.
❌ Any shipping charges you paid on your original order are not eligible for refund, these are final and cannot be refunded.
❌ Clear Confidence accepts no responsibility nor liability for any damage to any third party items.

Frequently Asked Questions

Requesting A Refund Less Than 30 Days After Placing Your Order

✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid

Requesting A Refund More Than 30 Days After Placing Your Order

❌ Product cost you paid
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid

Replacement

❗ Your request for a replacement must be more than 5 working days past the estimated delivery date given on your receipt
✅ Yes, as long as you contact us within 30 days of placing your order

We will send your replacement via the same shipping method as you selected at checkout, free of charge.

Refund

❗ Your request for a refund must be more than 5 working days past the estimated delivery date given on your receipt
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid

We will happily send you a replacement unit instead of a refund (as long as you contact us within 30 days of placing your order).

Requesting A Refund Less Than 30 Days After Placing Your Order

✅ Yes, as long as you contact us within 30 days of placing your order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid

We will send your replacement via the same shipping method as you selected at checkout, free of charge.

Requesting A Refund More Than 30 Days After Placing Your Order

❗ Only manufacturing defects are covered by our 1 year durability guarantee
❗ You must have registered for our extended guarantee within 30 days of placing your order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid

We will happily send you a replacement unit instead of a refund (as long as you contact us within 30 days of placing your order).

Return Request Form

Please use the form below to request a refund or replacement for your Clear Confidence products: