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30 Day Satisfaction Guarantee

Changed your mind? Something gone wrong? For whatever reason you want to return you have a full 30 days to do so, and UK returns are free.

Note: shipping charges are non-refundable and are not covered by the guarantee. We offer free return shipping within the UK only.

Returns

For UK customers: When you return your Clear Confidence item using the 30 day or one year guarantee the return is free! Just fill in our simple form.

For non-UK customers: You are responsible for the cost of sending the goods back to us.

Shipping

We aim to despatch all orders within one working day from our UK warehouse.

We offer free shipping to the UK and low cost shipping options to the rest of Europe, USA, Australia and New Zealand. Shipping to outside of these countries is possible, just get in touch!

Customs Charges

All our orders are shipped from the UK. If you live outside of the EU, your local authorities may charge you import charges, taxes or duty. We have provided some guidance on which countries charge import duty and taxes on our products.

Through our website, we only ship to the list of countries below (we can ship elsewhere, just get in touch). 

Please note, this list is only a guide and we cannot be held liable for any customs charges, taxes or duty charged by your local authorities.

  • EU – no import charges
  • Switzerland – import charges likely
  • Norway – import charges likely
  • USA – should be exempt from import charges
  • Canada – import charges likely
  • Australia – should be exempt from import charges
  • New Zealand – should be exempt from import charges